billing help

I walked into the Xfinity office on July 30 to order my sevice.

I agreed to the $100 installation fee.

The service was installed September 6. That's 5 weeks.

I am requesting a credit of $100 for the installation fee

as compensation for waiting 5 weeks for service. I think

this would be a better way to start our relationship

than me ranting about Xfinity lack of service on 

various social media sites.

Thanks and please advise.

Jim Kerns