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user_xswxux
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Visitor

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1 Message

Friday, January 16th, 2026 5:12 PM

Billing Help!

I have been charged $100 with another $150 on my account past due despite having cancelled my residential wifi service months ago after moving to a new apartment. After 10+ phone calls I continue to get hung up on before ever reaching a real person, what can I do?

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Updated 

7 hours ago

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XfinityAirelle

Official Employee

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3K Messages

7 hours ago

 

user_xswxux Hi there! Our team will be happy to assist you with this. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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