Visitor
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1 Message
Billing help
Good luck. I always pay by check to Xfinity [Edited]. My November check was never cashed. I sent another check in December on the 16th. IT was never cashed. I presume it is sitting in the PO Box. I just had to pay by phone via a credit card. I want to pay by check. Apparently, the Xfinity employees in charge of the PO Box are not picking up the mail.
XfinityJamesC
Official Employee
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2.6K Messages
11 hours ago
Greetings, @user_dh4lx2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your payments, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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