Visitor
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2 Messages
billing help
My app keeps switching to the wrong account and accidentally paid on the wrong account.
I went into the store and they submitted an ECM ticket for a refund but my services were still disconnected and I cannot afford to pay twice.
I need an extension to the 26 to settle the payment. I already paid once and I didn’t know it was paid on the wrong account. I need an extension for 3 days
XfinityDemitrius
Official Employee
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2.3K Messages
19 hours ago
Hey @user_wdo5ud. Thank you for visiting our official Xfinity Forums Community support page. I can most certainly help assist with the Xfinity ID account association and viewing what options we have the account and billing.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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