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Visitor

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3 Messages

Sat, Jul 24, 2021 6:58 PM

Billing for service call

I have fiber service from Comcast and was having multiple outages so they dispatched a Tech who re-ran COMCAST fiber from the NID into my home.  This was COMCAST fiber cable that COMCAST installed when I started my service.  Now I have a $100 charge that everyone tells me cannot be removed because it is inside wiring.  No one in the call center seems to understand that this is not homeowner wiring that would justify "inside wiring" charge for the site visit.  I am fed up and ready to move to AT&T when I can get them to come out.  I even had them state in is Comcast policy to bill $100 for service calls.  On the Comcast website it clearly states they do not charge for service calls when fixing or replacing Comcast owned equipment.

Responses

Official Employee

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348 Messages

2 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

Visitor

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3 Messages

@XfinityAirelle

I tried to chat to Xfinity Support and no one is there.  Typed my name and address and nothing.

 

Again

Expert

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26.5K Messages

@user_14c01e

PM's are not like an immediate back and forth.  Someone will get back with you as soon as they are able. if they haven't already.

I am not a Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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3 Messages

Thanks for resolving my issue.

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