Visitor
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1 Message
Billing escalation requested — $100 technician credit promised before visit
I am requesting escalation of a $100 technician visit charge.
Before agreeing to the technician visit, I contacted Xfinity support specifically about the $100 charge and was explicitly told that after the charge posted to my account, I could contact Xfinity to have it credited back. I relied on that representation when I agreed to the technician visit.
The $100 charge has now posted. I contacted support today, but my credit request was denied, including after the representative checked with their supervisor/head team. The denial only states that the technician visit is a valid charge and does not address the prior commitment made by Xfinity representatives.
I am not disputing that Xfinity normally charges for technician visits. I am asking Xfinity to honor the specific commitment its representatives made to me before the visit.
Today’s chat ID is 6815189463858366765. I can provide the earlier chat records showing the credit commitment privately.
Please escalate this for review by the appropriate billing/customer relations team.
XfinityCliff
Official Employee
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696 Messages
3 hours ago
Hello @user_58yw3z, and thank you for sharing those details here on our Xfinity Community forums.
I can understand why you’re requesting another review, especially when you agreed to the technician visit based on a specific commitment that the charge would be credited afterward.
We’d be happy to review the account and see how we can help. Please send us a Direct Message* with your full name and complete service address. We appreciate the opportunity to take a closer look with you. 😀
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
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