billing error

Thank you for responding. I really do appreciate it. It was because of a problem with the modem they gave me. Yet, none of that would matter of course, as they stated I would not be charged. I made sure of that. I confirmed it. If someone tells you you won't be charged, you wouldn't and shouldn't be charged. I am finding out now that you can be charged if they come out and it wasn't a problem on their end sence I have been reading more and more on this stuff. I didn't agree to the charge, though and they told me me I wouldn't be charged. I am not sure why they don't just go listen to the phone call and then they would see I was told I wouldn't be charged. I thought they recorded all calls? I am very stressed at this point as I keep having to call and text them to try to fix this. The woman I talked to last said they had fixed it and I would be credited on May 6th. I am worried she just said that to get me off the phone because she didn't know what else to do. She said the Representative would be fired for giving me false information but, like I told her, that doesn't fix this. I already paid my bill for the month and have no more money to give. I would have to make payments or something to fix this. I have my bill on autopay and it is set to take the $100 I was told I wouldn't be charged and didn't agree to. I would have to take it off autopay but, I think that would mess it up? I am not sure what to do? This is crazy stressful and completely unnecessary. I have already reached out to explain this. I am not sure why my tickets keep getting declined for when they just can wave it since it isn't a charge that should of never have been on my bill to begin with? I was told I wouldn't be charged. I am not sure what esle to do or say at this point. Why are they declining my tickets? I am so confused. I have let them know repeatedly that their rep told me I wouldn't be charged. 

Hi @Autumnleaves82, 
Thank you for taking the time to visit our forums and looking around to see why a charge could occur for a technician visit. I also want to thank @Again  for asking such a great question. I understand how much a $100 charge can change the landscape of your budget in a massive way, and I want to see if there is anything I can do for you. Please send me a direct message with your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.😀 I will leave some instructions below on how to do so.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

@XfinityJustinM​ Thank you for responding. I appreciate it. It wasn't to see why a charge for a technician visit was made. It was trying to get it cleared since I was told I would not be charged for the visit by  one of your representatives. Since I was told there would be no charge, I needed it removed, of course. It is not morally or ethically right to charge a $100 fee to a person when they are told there would be no charge by the representative before the technician ever came out. I just need you to keep your word and the agreement we had that there would be no fee as that would be fraudulent, as I was told there would be no fee, and I didn't agree to any fee. 

Hey @Autumnleaves82, I completely understand your billing concerns, and we are happy to look into this further. As mentioned above can you please 

send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.