1 Message
Billing Error for Account number: [Edited]
Approx. (2) weeks ago I downgraded my speed and changed my billing to a bank account to an ACH, but this month's bill still remains at $85.31. It should be around $61.00. Please explain.
1 Message
Approx. (2) weeks ago I downgraded my speed and changed my billing to a bank account to an ACH, but this month's bill still remains at $85.31. It should be around $61.00. Please explain.
XfinityArmand
Official Employee
•
1.9K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support @Team_Super_Cool! We are so glad to hear from you and are more than happy to help to address your billing concerns. No worries! You have reached out to the best team to get things ironed out for you. Please feel free to shoot us a private message with your details so that we can get started.
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• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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