Visitor
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1 Message
Billing doesn't work for UK banks
Dear Xfinity Team,
I am moving from the UK to the USA, and I am trying to set up wifi in my house. I haven't gotten a us bank account yet, as I haven't landed.
When I try to pay with uk debit card, I cannot change the address zip code to UK format, and it raises a technical error complaint every time I try to do so.
EG
Expert
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121.7K Messages
55 minutes ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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3.1K Messages
49 minutes ago
At this time, our billing system does not support UK bank accounts or payment methods with UK billing address formats. Because of this, you may continue to encounter errors when attempting to complete the setup process online. Your best option will be to wait until you've arrived in the U.S. and have a U.S. payment method available, then complete the order at that time.
We appreciate your patience and look forward to getting your service connected once you're settled in.
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