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user_700231
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11/03/2026 5:30 PM

Billing Dispute

I have a billing dispute from June 2026 that has yet to be resolved. I have contacted Xfinity customer service three times on the issue and have been given different answers each time without resolution. Who do I contact to get this finally corrected? It seems that none of the customer service representatives have the authority to correct a mistake they made. And I have had no success being transferred to a supervisor or manager.

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3 hours ago

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EG

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122.8K Messages

4 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_700231

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Thank you! I am new to the community forum and wasn't sure where to post. I appreciate your help!

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4 hours ago

XfinityPeterH

Official Employee

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3.2K Messages

 

@user_700231  Hello there, we are here for you. Please feel free to send us a DM with your full name and complete address. We will be happy to review your account billing details with you and find out the best resolution. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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