Friday, June 14th, 2024 1:31 PM

billing dispute

how to dispute a billing issue

Official Employee


1.7K Messages

30 days ago

Hi there @user_jj4c7q!  Thanks so much for taking the time to reach out to Xfinity Support.  We are so glad to hear from you and want to make sure your billing concerns are addressed.  No worries!  You have reached out to a team of billing experts here to amke sure that you are having the best all around experience with your service.  Please feel free to shoot us a private message with the details so we can get started.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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