Visitor
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1 Message
Billing Dispute: Charge on Accidental Account
Hi, a Comcast representative accidentally opened a new account for me on 9/13. I caught the mistake and canceled it right away. My cancellation confirmation number ends with [Edited: Personal Information] I dropped off the unopened Gateway on 9/16.
Despite this, I just received a bill for a full month of service on this nonexistent account. Since the account was an internal error and canceled immediately, please issue a balance-due adjustment to bring this account balance to $0.00 and send me a final bill confirming a zero balance for my records. The cancelled account ends with [Edited: Personal Information]. There should be some call records with you guys.
Thanks
XfinityJanelle
Official Employee
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2.4K Messages
1 day ago
Hey @qsch0527 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the duplicate account. I would be more then happy to assist you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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