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Billing Dispute: $100 Tech Fee for Outside Mainline Repair
I am requesting a refund for a $100 technician fee (Account Ending in 3731) When I moved into my new home in late December, Xfinity confirmed the house was service-ready. However, my self-install failed. After multiple missed appointments by Xfinity technicians, a tech finally arrived and confirmed the problem was an outside mainline connection issue (not an inside wiring problem).
I was told multiple times by phone support that I would not be charged if the issue was on the outside line. Despite this, $100 was deducted from my account. I am also requesting the $20 Customer Commitment credits for the multiple missed appointments I experienced prior to the final visit. Please review the technician's notes for the repair at my address and reverse these unauthorized charges.
I was told multiple times by phone support that I would not be charged if the issue was on the outside line. Despite this, $100 was deducted from my account. I am also requesting the $20 Customer Commitment credits for the multiple missed appointments I experienced prior to the final visit. Please review the technician's notes for the repair at my address and reverse these unauthorized charges.
XfinityFrank
Official Employee
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2.1K Messages
8 hours ago
Hi there, @user_66oaqc! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with your installation. We can certainly review the work order and reverse the visit charge if need be and associated credit if any. As far as $20 Commitment credits, that is something we did away with quite a few years ago. The current Customer Commitment can be found here. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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XfinityThomasC
Official Employee
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3.2K Messages
5 hours ago
@user_66oaqc
We want to thank you for reaching out on the Community Forum for support with your tech fee billing dispute issue. We are glad we were able to resolve your issue with a credit and removal of that charge. Never hesitate to create another public post for any of your future account and service needs!
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