Billing Discrepancy - Bait and Switch Fraud from Xfinity
I placed an online order this morning confirmation (Edited- Account specific information)
My order clearly showed that I was purchasing a $25/mo service with a $10 discount for auto payment. I have screenshots of everything and my RECEIPT.
I was then told my an agent that my "REAL" bill is $25/mo rather than $15/mo because according to the breakdown of prices on the company's end - their numbers are completely different.
I have spent 1 hour and 26 minutes on the phone with an agent, and following that a supervisor named Julie, who ended up disconnecting the line. I was NOT being rude, I was not raising my voice, I was handling this issue in a calm manner. Rather than focusing on the discrepancy and bait and switch fraud at hand, I was being offered to send a copy of my contract and/or my bill breakdown, which of course is NOT the same as what I have. But when I asked to provide MY proof of MY contract and bill breakdown that I signed up for myself, I was being given the run around. I was given a generic fax number that is a main fax going who knows where, with no direct point of contact.
Long story short - this issue is not resolved because the phone was disconnected by the supervisor Julie and I did not receive a call back. This "bait and switch" act is FRAUD, unjust, and a violation of Consumer Fraud and Deceptive Business Practices Act. This reflects poorly on the company and want this to be rectified.
Please see the images below. The first one is MY original receipt. The second one was the bait and switch!