Visitor
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1 Message
Billing Discrepancy - $182 Quote from Phone Agent Not Honored
"I am a long-term customer. Today at 1:00 PM, I finalized an agreement with a phone agent for $182/month (1 Gig + Popular TV +phone + optional HBO for addl. $7.50). The order was not finalized properly and I'm now being quoted $219. I need an Official Employee to review the phone logs from today and honor the $182 (plus $7.50 total $199) price."
XfinityDemitrius
Official Employee
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2.6K Messages
5 hours ago
Hey @user_pchw19, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account, billing, and services to see if we can help. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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