Hey there, @user_287gzb, thanks for reaching out through Xfinity Forums regarding your billing cycle. We do bill in advance, so you are paying for the month coming up. However, I can provide you with more specifics on your billing cycle if you want to send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityJeniece
Official Employee
•
3.9K Messages
4 hours ago
Hey there, @user_287gzb, thanks for reaching out through Xfinity Forums regarding your billing cycle. We do bill in advance, so you are paying for the month coming up. However, I can provide you with more specifics on your billing cycle if you want to send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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