Visitor
•
1 Message
billing credits
xfinity had to replace their outdoor cable after 8 visits they finally admitted it was their problem! I am suppose to get a $100 refund xfinity charged me for the first visit. I am also suppose to get another $69 refund for the month it took you to figure it out. These 2 credits are not on my recent bill.
EG
Expert
•
119K Messages
10 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJeff
Official Employee
•
1K Messages
10 hours ago
Greetings @carnationss, and thanks for reaching out to us on the community forums, and thanks @EG for moving the post so we could respond. I am sorry to hear about the issues with the credits, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0