Billing credit request.

We have been experiencing periodic/full time TV interference for the last 3-4 months. A service technician has checked out all our equipment at the house and deemed it to be operating correctly. The technician advised that Xfinity has been experiencing equipment issues in the area and had a crew on site to investigate/fix. I am requesting one month's TV credit on my next month's bill to compensate for the part-time/total lack of a viewable TV picture during the aforementioned time.

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user_wxm5oc

Visitor

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2 Messages

4 days ago

How long does it take to get a response?

1

0

XfinityJustinM

Official Employee

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57 Messages

Hello @user_wxm5oc ,
It can take up to 72 hours for a submission to be pulled into our queue, but often times you will see a response sooner than that.😀 It sounds like you're still experiencing issues, and I would like to take a deeper look into this. Being able to readily enjoy your television service is something that we strive for at all times, and I want you to have that experience. Please send me a direct message with your full name, the name listed on the account (if different), the service address associated with your account, and I'd be more than happy to look into any possible credits as well.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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4 days ago

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Billing

user_wxm5oc

Billing credit request.

user_wxm5oc

XfinityJustinM

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