billing credit for direct banking withdrawal not working after 5 months

user_gdooxi Hi there! Thanks for your post and our team is here happy to work over our Forums to help. Please send us a DM with your name and address so we can start working together on this so you are able to correct the billing credit. Please send us a DM with your name and service address to get started. 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "Start new conversation" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it