IUAlpert

Regular Visitor

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3 Messages

Mon, Jan 4, 2021 9:00 AM

Billing Correction STILL not resolved

Hello,

I've been trying to have an incorrect charge removed from my upcoming bill since November 20th. I've spoken to multiple agents and have been told over and over again that my support ticket will be escalated, but nothing is happening.

I'd like to PM with a Comcast employee. I've been trying to call and chat with an agent, and the system won't let me. This is brutal customer service.

Responses

Accepted Solution

ComcastTeds

Official Employee

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18.9K Messages

4 m ago

@IUAlpert Apologies for the issue and the experience that you described above.

We have credited the disputed amount in full plus provided an additional credit for the poor experience. You will see the credit on your next statement and/or via My Account.

Apologies again and thanks for your patience.

I am an Official Comcast Employee.
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user_2eef36

Visitor

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1 Message

1 m ago

My bill was turned over to a collection agency. I transferred my service in November because I've from Maryland to PA. Comcast never turned off my service in md. I have called several times and have been told this would be resolved in 3 days and it still hasn't now it is on my credit report

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ComcastJodie

Official Employee

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148 Messages

@user_2eef36 Hey there! We can help look into the old account to make sure it's close and we can get this all figured out. Please click on the chat icon in the top right-hand corner and then search Xfinity Support. We'll be there to help.