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user_eytblm
1st Topic

Visitor

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1 Message

09/05/2026 9:27 AM

Billing charge

I called you guys to inform you that I was being charged $4.21 during a time when my account was already canceled. I just got an email stating that my credit card was charged. I was told by the representative that there was no charge being made there was no evidence and now it has been charged. I would like to see the credit on this card and then I need you to get rid of the card online as payment method. I am so able to log into my account but I cannot delete the payment method I no longer am with you guys so this needs to get done asap. Thank you you can still reach me at my phone number to text or my email

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Updated 

8 hours ago

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XfinityJorge

Official Employee

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3.3K Messages

8 hours ago

 

user_eytblm Hi there! Thanks for contacting our Forums team and we are happy to work together to clear any billing concerns. To get stareted can you send us a DM with your name and address? 

To send a "direct message" / "private message" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "Start new conversation" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it


https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
 

 

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