Billing charge for install

So. I paid $100 for tech install. He lays the cable on my neighbors roof. He places my router on the basement floor where the cable came through the wall. He told me it goes in basement. ( though Xfinity install says no to basement or attic. Should be main floor in middle .nope. I have ATT and they placed the box where I wanted it. I had to run cable myself. Of course can't get any support help. Maybe should have stayed with ATT. Not a good start. Can I get my install $100 back?

Responses

CCJosh

New Problem Solver

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452 Messages

2 years ago

Thank you for taking the time to create a post about this, @user_225c56. My team and I are here to help get this looked into and check on the installation and cable that you mentioned. If you could please send us a Direct Message, we would be happy to assist you and turn this experience around.

To send a Direct Message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon

or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

user_225c56

Billing charge for install

CCJosh

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