Visitor

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2 Messages

Thursday, December 18th, 2025 10:25 PM

Billing before activation

I ordered Xfinity Internet and spoke to a customer service representative, I was specifically told that the billing period would not begin until I activated the service. I have not yet activated the service but have just received a bill with a billing period running December 16th to January 15th. This is contrary to the information I was given. Can someone clear this up please?

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Selected Oldest First

Official Employee

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479 Messages

2 months ago

Hello @user_k25lz3 What day were your services suppose to become active?

Visitor

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2 Messages

I was told once I activate the internet. I’m not even home right now so I haven’t installed the router let alone activated. I was planning to activate when I come back, around December 31st.

Official Employee

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628 Messages

Usually if the account is in a pending status, the billing does not start until the account is activated @user_k25lz3 , but it depends on how the account was set up. We can take a look at it for you and see what we can do. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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