Visitor

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1 Message

Thursday, December 18th, 2025 10:25 PM

Billing before activation

I ordered Xfinity Internet and spoke to a customer service representative, I was specifically told that the billing period would not begin until I activated the service. I have not yet activated the service but have just received a bill with a billing period running December 16th to January 15th. This is contrary to the information I was given. Can someone clear this up please?

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Official Employee

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399 Messages

3 hours ago

Hello @user_k25lz3 What day were your services suppose to become active?

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