Visitor
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3 Messages
Billing before Activation
Hi,
I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st December, as I am travelling abroad.
I have reported this multiple times to Xfinity Chat Support.
However, a bill has been generated on 18th October with auto-pay scheduled for 13th November. I expect my billing cycle to begin from the day i choose to activate my device.
Can someone kindly reverse the current bill? The amount is $41.37 @XfinityRichard
Accepted Solution
XfinityChristy
Official Employee
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2.4K Messages
5 hours ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityPeterH
Official Employee
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2.3K Messages
4 hours ago
Thank you for working with us in our DM's. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!
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