Billing and service issue. Please review my account

Hello, I need help with a serious issue regarding a change that was made to my Xfinity account today.

I originally called because my monthly bill is around $300, which is very expensive for me, and I asked if there was anything you could do to lower my bill. The representative offered to lower it to about $225, and then said because I also have Xfinity Mobile, he could lower it further to about $205. He also told me I would receive an iPad.

Before agreeing, I specifically asked him twice if everything would stay the same, including all of my channels and my TV service. He assured me that everything would stay the same, so I agreed to the new plan based on what I was told.

Later that evening, we discovered that the cable boxes had been removed from my account and one of my TVs was no longer working. When I called back, I was told that if I wanted my boxes and previous TV service restored, I would have to go back to my much higher monthly price.

This is not what I agreed to. I would never have accepted the change if I had been told that my cable boxes would be removed or that I would lose access to my existing TV service.

I was also told I would receive an iPad, so I would like that part of the promotion reviewed as well.

I am asking that you please review the recording of my original call and the changes made to my account. I agreed to the new plan based on the representative’s assurance that my channels and TV service would remain the same.

I would like Xfinity to honor what I was told and find a reasonable resolution without requiring me to return to the $300 monthly bill.

Please have someone from the appropriate escalation or corporate customer service team review this and contact me. Thank you.