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user_a1l9xi
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5 Messages

Wednesday, July 10th, 2024 2:36 PM

Closed

billing and customer support

Xfinity is actually useless and unethical in their retention and customer service practices.  It took over 45 minutes to cancel services a few weeks ago.  Now I am getting bogus charges on my bill, and the live agents are zero help.  I'm currently on a chat that's been going on for over 35 minutes and not a single question has been answered.  Just stalling.  I haven't got a response for over 10 minutes.  They are just ignoring my messages.  An absolute joke of a company 

Question

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Updated 

11 months ago

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user_a1l9xi

5 Messages

11 months ago

Lol after an hour on the phone, they immediately dropped the random additional charges without much resistance.  Xfinity and Comcast are literal scams.  I can't wait for someone to take them to court for their unethical practices and price gouging. 

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user_a1l9xi

5 Messages

@user_a1l9xi​ Now I can't even pay the bill, because it is a restricted section.  This is actually comical at this point.  All this hassle just to cancel services. 

11 months ago

0

XfinityThomasB

Official Employee

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2K Messages

Hello user_a1l9xi

Happy to hear that our team was able to get this sorted out. Please know, your satisfaction and confidence is always our top priority. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_a1l9xi

5 Messages

@XfinityThomasB

You're a joke.  Did you even read the entire thing??  My satisfaction is at an all time low

11 months ago

0

XfinityJeniece

Official Employee

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3.1K Messages

 

user_a1l9xi I apologize for the inconvenience you had, and I will definitely submit your feedback as we are always looking for ways to improve the customer experience. We would be happy to help you here with any account issues you might have. Was everything resolved for you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

EG

Expert

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110.8K Messages

11 months ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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