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user_74onjl
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09/09/2026 11:20 PM

Billing and customer service

I'm never using xfinity ever again after we move. The only reason we do use them is that our landlord requires it. 

So here's the deal. Their customer service and billing are outright liars. I can count about three instances where I asked for a clarification from a cs rep, got the clarification, and then when billing came around it was a lie. When I come to the cs about it, they back track completely. Never get a deal with these people. Never let them get a commission from you. This last time is the last straw. I canceled the mobile line in the middle of the billing cycle, which is fine and I understand paying a little for what I used. What I don't understand is billing me the whole amount of the line, despite showing me the receipt that was about HALF of the full cycle bill while I was talking to the cs rep. I wish I could leave an actual bad review but this is as close as I can get. 

Question

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Updated 

11 days ago

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XfinityJeniece

Official Employee

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4.4K Messages

11 days ago

Hey there, @user_74onjl, thanks for reaching out through Xfinity Forums regarding your customer experience and billing details. We want to ensure that you're being billed correctly and that you have a positive customer experience. Can you please send us a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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