Visitor
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1 Message
Billing After Service Disconnect
My normal billing cycle runs through the fourth of every month. I discontinued my Xfinity services on June 30 at 12 AM. I have already sent my equipment back in the mail. However, after canceling my services and sending the equipment back, I just received an email saying that I am being billed from July 5 through August 4. When I logged in, there is another regular bill being processed, despite the fact that I have no service. I have no service, I have no equipment, so there is no reason why I should be paying a bill. Someone told me that I will have to pay the bill for several hundred dollars, then later, Xfinity will credit my account and send me a check back. That’s illegal. There is no reason why I should be billed for a service I don’t have anymore. Not to mention, I am also entitled to a credit. I canceled my service on the 30th, despite the fact that my billing cycle runs through the fourth, so I paid for five days that I never used. I am missing the credits, and they’re billing me for something I do not owe.
XfinityPeterH
Official Employee
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1.8K Messages
2 years ago
Hi there @user_2f9a33 and thanks for your post. I know if I got a bill after closing my account I would have questions too. We are here for you. Since we bill 30 days in advance this sounds like our system already "printed" a bill and sent the email. This is typical since it takes about 10 days after your final bill date for everything to completely close down. So with all that being said we are happy to take a look at the account to confirm everything is correct. Please feel free to send us a direct message with your full name and complete address:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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