Billing after closed services

Hi user_gm8z0u, thanks for taking the time to reach out here on the community forums! I can fully understand how receiving a bill long after cancelling and receiving a refund can be confusing. It's possible that the bill you're seeing was sent out prior to the cancellation and took a while to make its way to you. You can confirm this by checking the billing date in the top right corner of the bill as this would indicate when it was sent out, and compare it to when the service was cancelled. You did exactly the right thing by checking your bill online, and I imagine the $0 balance you're seeing is correct.
That said, we'd be more than happy to take a look on our end to confirm! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum