Good afternoon, jacbro. This is certainly something we can help you out with here, if you haven't already gotten it corrected. If you'd like our support, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Hi there! I'd be glad to ensure that this gets looked into further. When you send us a direct message we can protect your information and your account. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
FYI, the chat robot is unhelpful, asking it about the billing address just sends you the link where you can't actually change the billing address. I tried calling the number provided, and all I can get is a message about outages in my area, I'm unable to speak with an agent about changing my billing address. I understand that all of your systems are designed to stop me from actually speaking with a human, but the only way I seem to be able to change my billing address is to talk to a human. So, what am I supposed to do?
Accepted Solution
BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
Please see https://www.xfinity.com/support/articles/updating-your-mailing-address. You can't change this yourself, you need to have a Comcast rep make the change for you. If an Employee doesn't reply to your message here contact a phone rep at 1-800-Comcast, or see https://www.xfinity.com/support/contact-us to chat or schedule a callback. If you decide to visit a Service Center or Xfinity Store be sure to check locations and hours at https://www.xfinity.com/support/service-center-locations.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Good afternoon, jacbro. This is certainly something we can help you out with here, if you haven't already gotten it corrected. If you'd like our support, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks!
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frankheitzman
New Poster
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1 Message
5 years ago
ComcastMorgan
I need to change my billing address.
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@frankheitzman
To send a private message, please click her name "ComcastMorgan" from the earlier post, then select "Send a Message" on the right side.
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user_RobertB
Contributor
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350 Messages
5 years ago
@frankheitzman
Hi there! I'd be glad to ensure that this gets looked into further. When you send us a direct message we can protect your information and your account. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
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nmstefanski
New Poster
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1 Message
4 years ago
FYI, the chat robot is unhelpful, asking it about the billing address just sends you the link where you can't actually change the billing address. I tried calling the number provided, and all I can get is a message about outages in my area, I'm unable to speak with an agent about changing my billing address. I understand that all of your systems are designed to stop me from actually speaking with a human, but the only way I seem to be able to change my billing address is to talk to a human. So, what am I supposed to do?
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