Good afternoon, jacbro. This is certainly something we can help you out with here, if you haven't already gotten it corrected. If you'd like our support, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
To send a private message, please click her name "ComcastMorgan" from the earlier post, then select "Send a Message" on the right side.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hi there! I'd be glad to ensure that this gets looked into further. When you send us a direct message we can protect your information and your account. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
FYI, the chat robot is unhelpful, asking it about the billing address just sends you the link where you can't actually change the billing address. I tried calling the number provided, and all I can get is a message about outages in my area, I'm unable to speak with an agent about changing my billing address. I understand that all of your systems are designed to stop me from actually speaking with a human, but the only way I seem to be able to change my billing address is to talk to a human. So, what am I supposed to do?
Responses
Accepted Solution
BruceW
Gold Problem Solver
•
22.3K Messages
5 m ago
Please see https://www.xfinity.com/support/articles/updating-your-mailing-address. You can't change this yourself, you need to have a Comcast rep make the change for you. If an Employee doesn't reply to your message here contact a phone rep at 1-800-Comcast, or see https://www.xfinity.com/support/contact-us to chat or schedule a callback. If you decide to visit a Service Center or Xfinity Store be sure to check locations and hours at https://www.xfinity.com/support/service-center-locations.
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ComcastMorgan
Official Employee
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2.5K Messages
5 m ago
Good afternoon, jacbro. This is certainly something we can help you out with here, if you haven't already gotten it corrected. If you'd like our support, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
frankheitzman
New Poster
•
1 Message
4 m ago
ComcastMorgan
I need to change my billing address.
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ComcastTeds
Official Employee
•
18.9K Messages
4 m ago
@frankheitzman
To send a private message, please click her name "ComcastMorgan" from the earlier post, then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
ComcastRob
Official Employee
•
250 Messages
4 m ago
@frankheitzman
Hi there! I'd be glad to ensure that this gets looked into further. When you send us a direct message we can protect your information and your account. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
nmstefanski
New Poster
•
1 Message
3 m ago
FYI, the chat robot is unhelpful, asking it about the billing address just sends you the link where you can't actually change the billing address. I tried calling the number provided, and all I can get is a message about outages in my area, I'm unable to speak with an agent about changing my billing address. I understand that all of your systems are designed to stop me from actually speaking with a human, but the only way I seem to be able to change my billing address is to talk to a human. So, what am I supposed to do?
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