Fri, Dec 18, 2020 7:00 AM
There is no Edit feature on billing address. It is incorrect, and I'm not able to change it.
3 m ago
Gold Problem Solver
5 m ago
Please see https://www.xfinity.com/support/articles/updating-your-mailing-address. You can't change this yourself, you need to have a Comcast rep make the change for you. If an Employee doesn't reply to your message here contact a phone rep at 1-800-Comcast, or see https://www.xfinity.com/support/contact-us to chat or schedule a callback. If you decide to visit a Service Center or Xfinity Store be sure to check locations and hours at https://www.xfinity.com/support/service-center-locations.
Good afternoon, jacbro. This is certainly something we can help you out with here, if you haven't already gotten it corrected. If you'd like our support, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
4 m ago
I need to change my billing address.
To send a private message, please click her name "ComcastMorgan" from the earlier post, then select "Send a Message" on the right side.
Hi there! I'd be glad to ensure that this gets looked into further. When you send us a direct message we can protect your information and your account. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
FYI, the chat robot is unhelpful, asking it about the billing address just sends you the link where you can't actually change the billing address. I tried calling the number provided, and all I can get is a message about outages in my area, I'm unable to speak with an agent about changing my billing address. I understand that all of your systems are designed to stop me from actually speaking with a human, but the only way I seem to be able to change my billing address is to talk to a human. So, what am I supposed to do?