@bf317 We know that it is extremely important to have access to the sites you need to easily manage your account. If there is a wider issue, the best way for us to properly inform our engineer team is by working with each customer individually on troubleshooting, opening tickets as needed, and once we have multiple examples, it can be looked into further. Are you also seeing this same error?

Please do not mistake the following candor for rudeness, I'm an engineer by trade.

I have been seeing this (see my screenshot) and blank white screen issues for over a year. All related to the URL "payments.comcast.com/new". As have many others, which a quick search of these forums will verify. After a year (or more) of these reports, if they are not already aware and investigating... I don't know what to say. That puts CS teams in a really rough position. Either the systemic problem should have been addressed, or a process error (such as backend user account linking, SSO, etc) identified and a KB article for CS agents to resolve should have been published by now.

Customer Service teams should not function as alert units for engineering, especially for business-critical applications like payment processing. That's what Splunk dashboards are for, which Xfinity has been leveraging since at least 2015.

@bf317 I can completely understand where you are coming from, and you have definitley been dealing with this for far too long. What I would like to do is pull your account and work towards opening a ticket so we can ensure this is properly submitted and the resolution you need is provided! If you send our team a direct message with your full name and address, we can work together on this further. To send us a message, just use the link provided or the direct message icon in the top right-hand corner of the screen. Then, click "new message", type "Xfinity Support" and select that profile to send us a message directly. We look forward to hearing from you!