Visitor
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1 Message
Billed without Activating Service
I already have a bill due, but I haven't been able to activate my internet because a technician is scheduled to come out and fix my coax outlet. I don't understand why I am being charged for service if I haven't been able to use it or properly activate it.
XfinityJeniece
Official Employee
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3.1K Messages
15 days ago
Hey there, abwhit, thanks for reaching out through Xfinity Forums regarding your billing concerns. We are so excited to have you join Xfinity and want to ensure that you are being billed correctly. Can you please send us a Direct Message with your full name and your full address, so we can take a look at your account?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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