Visitor
•
1 Message
Billed for services after I canceled.
I was charged $34.47 on 05/16/26, and $95.89 on 05/22/26. My service was canceled but Xfinity billed me anyway! That is fraud. You billed me for services after I was no longer a Xfinity customer. I demand you return that money back to my bank account immediately!! I will escalate this and seek Xfinity/Comcast be charged criminally for theft, and fraud.
XfinityJustinM
Official Employee
•
751 Messages
6 hours ago
Greetings @user_rp1vkp, thanks for taking the time to create an official post. This may be a scenario where proper expectations were not set, and I apologize if that is the case. Upon disconnecting service your bill will continue as normal until the final bill prints. The final bill will print within 3 weeks of your service being disconnected. That final bill will have any remaining prorated credits applied to it, and if you are due a refund the What to expect with a refund from Xfinity shares that process. With that being said, we would be more than happy to review your account to confirm that your account has been properly disconnected and billed. Just send our team a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0