Visitor
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1 Message
Billed for January after cancelling in December
I spent a long time cancelling my account : [Edited: Personal Information]
via the phone number since it is impossible to do online and it was confirmed via phone to be cancelled as of today and yet I received a bill today for services after Dec 27
can you please verify that my account is terminated as of today! Thanks much I you.
-cris
XfinityDemitrius
Official Employee
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2.3K Messages
8 hours ago
Hey @user_shdy7d, Thank you for visiting our official Xfinity Forums Community support page. When discontinuing services, it can take 24-48 hours for the account to reflect the changes. As the changes were just made today, it is just a coincidence that the new billing cycle is starting. Once the account has been processed, a new prorated final bill will be generated in approximately 7 business days. This allows for any equipment to be returned before any unreturned equipment charges are assessed. We recommend just waiting and you will receive a final adjusted bill soon and confirmation email.
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Again
Expert
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33.2K Messages
8 hours ago
@user_shdy7d
Adding on to this, check the date on the billing statement. It most likely will be before you canceled your account. 😉
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