1 Message
billed for cancelled services
I paid for following services through 4/13
Ultimate TV Upgrade $18.50
50+ Additional Channels
Regional Sports Fee $11.20
on 3/31 cancelled services
Ultimate TV Upgrade $18.50
Regional Sports Fee $11.20
received email receipt:
i was assured that the services would be cancelled before the next billing period and they were
services were discontinued for these channels on 4/12
received bill for cancelled services on 4/11 for service period APR 14, 2025 - MAY 13, 2025
ALSO the 4/11 bill was set to autopay. I have never used autopay.
XfinityArmand
Official Employee
•
2.1K Messages
3 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_etcfte! We are so glad to hear from you and are happy to assist with your account billing for you. No worries! You have reached out to the best team to get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details. From there we will go over you bill.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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