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user_hk1l3a
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Wednesday, September 3rd, 2025

Billed before activation/moving in

I just got my bill starting on Sep 1st. However, that was when my kit was shipped. I haven't even received the kit, let alone activation. I also won't move in until a few days later. How is that possible that I will be charged for the service I haven't used?

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11 days ago

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EG

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113.3K Messages

11 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAirelle

Official Employee

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2.9K Messages

11 days ago

 

user_hk1l3a Hi there! Xfinity bills for service a month in advance, which means each bill covers your upcoming month of service instead of the one you just used. For example, the bill you received dated September 1 is for service from September 1 through your next cycle date in October. This is standard practice for most subscription-based services, and it ensures your account stays current while your service is active.

 

 

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user_hk1l3a

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@XfinityAirelle​

That's not what I am talking about. I haven't activated my service, and the bill explicitly says it's the bill for the Sep 1st to 30th cycle, and the payment will be deducted on Sep 19th. It also says my promotional period will end on August 31st, 2026. Clearly the billing has begun on Sep 1st, although I haven't activated or received the kit.

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11 days ago

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XfinityAirelle

Official Employee

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2.9K Messages

 

user_hk1l3a I apologize if I misunderstood! Our team would be happy to take a look into this for you and explain your billing in detail. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

 

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11 days ago

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