Frequent Visitor
•
10 Messages
Billed after terminated service and I'm linked to my daughters account!!!!
I terminated NOW at my address, [Edited: "Personal Information"]on 11 Sept via The XFINITY NOW BOT. I was charged again for service on 15 September!!!!
While checking this out I find I have no Xfinity services but am linked to my daughters account and I am apparently paying for service at her address and she is also double paying for her service so essentially
your BOT based service is triple dipping for her address!!!! [Edited: "Inflammatory"]????
Her address is [Edited: "Personal Information"]. It should be under her name, not mine!!!! Her CC not MINE!!!!!
XfinityJeff
Official Employee
•
1.3K Messages
4 hours ago
Good morning @spam62638789,, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing, but you have come to the right place for assistance with this issue. We are limited on what we can do with the NOW accounts, but we can take a look and see what we can find. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0