Visitor
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2 Messages
Billed After Cancelled Service [Edited]
Cancelled my service about 11 days into a new cycle. Basically get sent the full bill a tiny $13 discount.
This is after a month of trying to get new promo pricing in place. One agent stoppex responding, one told me I only qualified if I locked into.a 3 year plan for a tablet I don't need.
Very frustrating. [Edited: "Inflammatory"]
[Title Edited: "Inflammatory"]


XfinityJoe
Official Employee
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1.5K Messages
7 days ago
We would be happy to review your account and assist in any way we can @user_hz6tja
Please send us a DM with your full name and address to Xfinity Support.
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