Visitor

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2 Messages

09/10/2026 4:10 PM

Billed After Cancelled Service [Edited]

Cancelled my service about 11 days into a new cycle. Basically get sent the full bill a tiny $13 discount. 

This is after a month of trying to get new promo pricing in place. One agent stoppex responding, one told me I only qualified if I locked into.a 3 year plan for a tablet I don't need. 

Very frustrating. [Edited: "Inflammatory"]

[Title Edited: "Inflammatory"]

Oldest First
Selected Oldest First

Official Employee

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1.5K Messages

7 days ago

We would be happy to review your account and assist in any way we can @user_hz6tja

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

 

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