Visitor

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2 Messages

09/10/2026 4:10 PM

Billed After Cancelled Service [Edited]

Cancelled my service about 11 days into a new cycle. Basically get sent the full bill a tiny $13 discount. 

This is after a month of trying to get new promo pricing in place. One agent stoppex responding, one told me I only qualified if I locked into.a 3 year plan for a tablet I don't need. 

Very frustrating. [Edited: "Inflammatory"]

[Title Edited: "Inflammatory"]

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Selected Oldest First

Official Employee

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1.5K Messages

7 days ago

We would be happy to review your account and assist in any way we can @user_hz6tja

Please send us a DM with your full name and address to Xfinity Support.

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Visitor

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2 Messages

Dudes. Marking a dissastisfied customer's post as inflammatory when I am sharing my experience in a very diplomatic way will not be winning you points or earning my business back. 

Official Employee

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3.6K Messages

 

user_hz6tja We wish to help in any way we can, but we have to make sure your posts fit within the guidelines for our Forums pages. We want to make sure we are able to assist, and will do our best to keep any post that fits within the guidelines available to view. 

 

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