Visitor
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1 Message
Billed 3 times after i cancelled
Why am I being billed for a service I asked to be cancelled in August? The Xfinity mobile billed $7.85, $43.40,& $12.20 needs to be refunded immediately. I’m filing fraud with my bank, as I have told you of these fraudulent charges and you have done nothing to get my money back to me.
XfinityJorge
Official Employee
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3.4K Messages
3 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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