Hello @user_c2wgsn, and thank you for reaching out here on our Xfinity Community forums.
We’d be happy to take a closer look and discuss any unexpected changes you’re seeing with your bill. Please send us a Direct Message with your full name and complete service address, and we’ll be glad to review everything with you.
(Thank you @EG for bringing this to our attention.)
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
EG
Expert
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122.9K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCliff
Official Employee
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862 Messages
8 hours ago
Hello @user_c2wgsn, and thank you for reaching out here on our Xfinity Community forums.
(Thank you @EG for bringing this to our attention.)
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
(edited)
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