We hear you. A $50 jump is definitely enough to make anyone stop and ask what’s going on.
There are a few common reasons this can happen. The biggest one is a promotion ending, which causes the price to move to the standard rate. It could also be a change in discounts, equipment charges, taxes, or add-ons that were added or updated.
Rather than guessing, we want to look at your specific account and break it down with you line by line so you can see exactly where that increase came from.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
XfinityAirelle
Official Employee
•
3.1K Messages
18 hours ago
We hear you. A $50 jump is definitely enough to make anyone stop and ask what’s going on.
There are a few common reasons this can happen. The biggest one is a promotion ending, which causes the price to move to the standard rate. It could also be a change in discounts, equipment charges, taxes, or add-ons that were added or updated.
Rather than guessing, we want to look at your specific account and break it down with you line by line so you can see exactly where that increase came from.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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