Visitor
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1 Message
Bill
On June 13th I canceled my landline. The agent sent me an email estomating my monthly bill would be $190.26. I just received my bill and it's $545.28. Can anyone explain this to me?
Visitor
•
1 Message
On June 13th I canceled my landline. The agent sent me an email estomating my monthly bill would be $190.26. I just received my bill and it's $545.28. Can anyone explain this to me?
XfinityArmand
Official Employee
•
2.2K Messages
12 days ago
Hi there @user_wzl5sf ! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to help in any way that we can with your billing concerns. It sounds like the bill dill does not reflect any recent changes made. No worries! We can get thing sorted out for you. Please feel free to shoot us a private message with your details so that w can get started!
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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