2 Messages
Bill
If you ever have any billing issues their 1800 number is absolutely ridiculous & the most unprofessional service ever. They are all outsourced to a Philippine call center. I was billed for cable for 4 months after transferring to a new apt. The only issue is the service wasn’t active. The only active service that had on my account was the internet. They promised me a bill credit for the inactive service & sent me emails for the bill credits but They only sent me a credit for 1 month & they could not explain why after an hour on the phone. They also mute their phones & disappear once they realize that they aren’t making any sense of the phone call. I’m disconnecting the service as soon as I source out another provider. Xfinity literally stole my money as they charged me for services that were not on my account.
XfinityAirelle
Official Employee
•
2.6K Messages
30 days ago
We really appreciate you sharing this experience with us — we hear your frustration, and we understand how upsetting this has been.
We definitely want to make this right. If you’re open to it, we can take a closer look at your account to review the credits that were promised and help clear up what’s going on. We’re here to help get things sorted so you feel supported and valued as our customer.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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