Visitor
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3 Messages
Bill
Xfinity is giving me a bad experience. Can’t call to connect someone and can’t get through to anyone on live chat for my over due bill
Visitor
•
3 Messages
Xfinity is giving me a bad experience. Can’t call to connect someone and can’t get through to anyone on live chat for my over due bill
XfinityAlyssaA
Official Employee
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1.1K Messages
3 years ago
Oh, no! I'm sorry to hear about the frustrating experience so far @user_a785d4, this is never how we want any of our customers to feel but rest assured you've reached the right team to help today. We would be happy to get your account pulled up and discuss your bill.
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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