New Poster
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1 Message
Bill
I am also unemployed due to covid. Been a loyal customer for many years. I think your customers should not be charged for late fees. We have family to feed. I just saw my bill and they charged me late fees and said if I don't pay I'll get disconnected.
really people???
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CCTeds
Official Employee
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18.9K Messages
6 m ago
@Nette595 Apologies for the issue and the experience that you described above. In reviewing your account, I don't see any late fees charged over the past 24 months.
As a courtesy, we have placed a small credit on your account for your loyalty. I hope that helps in making the overall balance due by 1/3/2021 more manageable.
Hang in there.
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