Nette595's profile

New Poster

 • 

1 Message

Monday, December 14th, 2020 1:00 AM

Closed

Bill

I am also unemployed due to covid. Been a loyal customer for many years. I think your customers should not be charged for late fees. We have family to feed. I just saw my bill and they charged me late fees and said if I don't pay I'll get disconnected.

really people???

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Gold Problem Solver

 • 

18.9K Messages

5 years ago

@Nette595  Apologies for the issue and the experience that you described above. In reviewing your account, I don't see any late fees charged over the past 24 months. 

As a courtesy, we have placed a small credit on your account for your loyalty.  I hope that helps in making the overall balance due by 1/3/2021 more manageable.

 

Hang in there. 

forum icon

New to the Community?

Start Here