Maok's profile

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1 Message

Tue, Nov 24, 2020 2:00 AM

Bill

Why my bill went up so high. From 66 to 96 just a month?

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Accepted Solution

CCTeds

Official Employee

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18.9K Messages

7 m ago

@Maok 

Apologies for the issue and the experience that you described above.

 

Looks like the promotional and discounted contract pricing on your Internet Plus Basic package ended. You were enjoying a discount of $28.96 a month on this package as per the agreement. 

 

That $28.96 variance plus some associated and corresponding taxes, fees and other charges (due to the new higher monthly rate) resulted in an additional 83 cents this month for an all-in increase of $29.79 month over month.

 

I hope that helps to explain.

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jav6joev

Bronze Problem Solver

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2.1K Messages

7 m ago


@Maok wrote:
Why my bill went up so high. From 66 to 96 just a month?

If you look at your bill online and compare it to last month, doesn't it identify the changes?  Did a promotion end or charge adjust after 1 year?

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