Apologies for the issue and the experience that you described above.
Looks like the promotional and discounted contract pricing on your Internet Plus Basic package ended. You were enjoying a discount of $28.96 a month on this package as per the agreement.
That $28.96 variance plus some associated and corresponding taxes, fees and other charges (due to the new higher monthly rate) resulted in an additional 83 cents this month for an all-in increase of $29.79 month over month.
I hope that helps to explain.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
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Accepted Solution
CCTeds
Official Employee
•
18.9K Messages
7 m ago
@Maok
Apologies for the issue and the experience that you described above.
Looks like the promotional and discounted contract pricing on your Internet Plus Basic package ended. You were enjoying a discount of $28.96 a month on this package as per the agreement.
That $28.96 variance plus some associated and corresponding taxes, fees and other charges (due to the new higher monthly rate) resulted in an additional 83 cents this month for an all-in increase of $29.79 month over month.
I hope that helps to explain.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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jav6joev
Bronze Problem Solver
•
2.1K Messages
7 m ago
If you look at your bill online and compare it to last month, doesn't it identify the changes? Did a promotion end or charge adjust after 1 year?
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