Visitor
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2 Messages
Bill went from $46.39 to $75.39 after Loyalty Promo Credit expired
Hi — my bill just went from $46.39 to $75.39. The cause is the Loyalty Promo Credit expiring; nothing about my service changed.
I'd like to get back to a comparable rate. If that isn't possible, I'll need to look at other providers.
What can you offer? I'd prefer to stay if the numbers work.
XfinitySara
Official Employee
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2.9K Messages
1 month ago
Hello, @user_u14mk1! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.
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XfinitySara
Official Employee
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2.9K Messages
1 month ago
Also, @user_u14mk1, please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
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user_u14mk1
Visitor
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2 Messages
1 month ago
Thanks, and noted on the DM guidelines — my mistake.
I tried Plan Builder and Deals while signed in. Selecting my current plan doesn't work — the Next button stays disabled unless I change something, so I can't reach an order summary. The only promotional pricing shown is for higher speed tiers I don't need.
Could you check whether my account qualifies for a loyalty or retention credit on my existing plan?
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