Visitor
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1 Message
Bill too high
I am trying to contact someone from xfinity but am going in a loop. When I try to speak to a person, it sends me to the xfinity assistant - it has me log in and that page doesn't work. There are no phone numbers or email addresses listed anywhere to speak to an actual person and not an AI assistant that can not help. I've been a customer for 2 years and my bill has been $85 a month. the past 2 months its gone up to $125 a month and I can not afford this. There are better deals coming as a new customer and I would like someone to reach out to me about keeping my business and giving me a discount on my billing - to meet new customer perks.
EG
Expert
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121.3K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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4.4K Messages
1 month ago
Hey there, @user_hh7md6, thanks for reaching out through Xfinity Forums regarding your billing concerns. I would be happy to help with checking to ensure you are getting the best value for your services. We truly appreciate you choosing Xfinity and I understand how important it is to have a bill within your budget! Please send us a direct message with your full name and your full address.
How to Send Us a Direct Message:
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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