bill pay

I've been trying to pay my bill for 45 minutes. I almost always have trouble getting in to pay my bill but not this much. It needs to be made easier.

Responses

Oldest First

Selected Oldest First

XfinityJohnG

Official Employee

•

2.8K Messages

21 days ago

Thank you for reaching out here. I am sorry to hear about that issue paying your bill. Are you attempting to make that payment with your Xfinity app or at the Xfinity.com site?

2

0

sj_Ken

Visitor

•

1 Message

bill pay page sits spinning then gives message "this is taking longer than expected" then message "something went wrong, working on it"

Please fix your site.

It should not be this difficult to give you my money!!!!

Like

Reply

21 hours ago

0

XfinityJeniece

Official Employee

•

4K Messages

Hey there, @sj_Ken, thanks for reaching out through Xfinity Forums. Are you connected to your in-home network when attempting to pay?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick